Privacy Policy
Last Updated: 8th September 2026
Auravedic / Pure Botanical Care Pvt. Ltd. (“Auravedic”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use www.auravedic.com, place an order, contact us, or otherwise interact with our website and services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
a. Personal and Contact Information
Name
Mobile number
Email address
Billing address
Shipping/delivery address
b. Order and Transaction Information
Products ordered
Order number and order details
Payment status
Delivery information
Cancellation, return and refund information
Customer-support communications relating to your orders
Payment transactions are generally processed through third-party payment service providers. We do not intend to store complete credit/debit card details on our systems.
c. Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Referring website/source
Website usage information
Cookies and similar technologies
d. Information You Voluntarily Provide
We may also collect information you voluntarily provide when you:
Contact us through WhatsApp, email or other support channels
Submit an enquiry or form
Provide feedback
Submit a review
Participate in promotions, surveys or other activities
1. How We Use Your Information
We may use the information collected to:
Process, confirm and fulfil your orders.
Arrange shipping and delivery.
Process cancellations, returns, replacements and refunds.
Communicate with you regarding your orders and enquiries.
Provide customer support.
Respond to complaints and resolve disputes.
Improve our website, products, services and customer experience.
Detect and prevent fraud, misuse or security incidents.
Maintain business, accounting and transaction records.
Comply with applicable legal and regulatory requirements.
Send promotional or marketing communications where permitted by applicable law and, where consent is required, after obtaining the appropriate consent.
You may opt out of marketing communications at any time through the available unsubscribe or opt-out mechanism.
1. Sharing of Information
We may share relevant information with trusted third-party service providers who assist us in operating our business, including:
Payment processors
Shipping and logistics partners
Website hosting and technology providers
Customer-support platforms
Analytics providers
Marketing technology/service providers
Professional advisers and service providers
Such information will be shared only to the extent reasonably necessary for the relevant business purpose.
We may also disclose information where required to do so by applicable law, legal process, court order or a lawful government or regulatory request.
1. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies for purposes including:
Essential website functionality
Website security
Analytics and performance measurement
Understanding website usage
Marketing and advertising, where applicable
You may control or disable cookies through your browser or device settings. However, disabling certain cookies may affect some website functionality.
1. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
1. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Order fulfilment
Customer support
Accounting and taxation
Legal and regulatory compliance
Fraud prevention
Dispute resolution
Enforcement of applicable agreements
Information may be retained for longer where required or permitted by applicable law.
1. Your Privacy Rights
Subject to applicable law and the relevant implementation/enforcement requirements, you may have rights relating to your personal information, including rights concerning:
Access to information
Correction of inaccurate information
Erasure/deletion where applicable
Withdrawal of consent where processing is based on consent
Grievance redressal
Other rights available under applicable data-protection law
You may contact us using the details provided below to exercise applicable rights or raise a privacy-related concern.
1. Third-Party Websites and Services
Our website may contain links to third-party websites, applications or services.
Those third parties may have their own privacy policies and terms. Auravedic is not responsible for the privacy practices of third-party websites or services that we do not control.
1. Children's Privacy
Our website is not intended to be used by children for making independent purchases.
We do not knowingly seek to collect personal information from children in a manner contrary to applicable law.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or services.
Any updated version will be posted on this page with the revised “Last Updated” date.
1. Contact Us
For questions, concerns or requests relating to this Privacy Policy, please contact us:
Website: www.auravedic.com
WhatsApp: +91 9819240020
Email: info@auravedic.com
Privacy/Data Grievance Contact:
info@auravedic.com / +91 9819240020